Mikhail Derevyanko´s profile

Reviews (1)

DPD UK

Awful service

there were two attempts to deliver my parcel according to DPD website. both times i was at home. the parcel was never delivered. What i noticed from my window is that a driver went to a back door of the house where there is no possibility to call flats. He couldn't be be bothered to walk around the building for an extra 10 meters to find a plate with flat numbers. Ho also didn't leave a yellow card.
When I called the Reading depot a women with an aggressive voice said it was the driver's first week at work so he needs to find his way around. Why should it be MY problem? I paid money for delivery I want it to be done next day. Now I have to go to pick up a parcel myself.
Awful service.

Jeremy Perkins found this review useful

15 March 2013

Reply from DPD UK

Sorry about this Mikhail. I have passed your details on to our customer services team, and I have asked them to see what they can to do get this sorted for you today.

Contact me at socialmedia@dpd.co.uk if you need any additional information. Let me know how you get on.

Kind regards,

Bobby.

Mikhail Derevyanko´s profile

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Mikhail Derevyanko
Reviewer
1972
United Kingdom

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