Jake Prout´s profile

Reviews (1)

Viking Direct

Absolute Joke of a Company (DO NOT DEAL)

I ordered 2 iPad 4s from this company ..... they asked me to make a same day chaps payments (costing me £17) so they could despatch the iPads the same day. After 2 days and no correspondence from Viking my customer informed me he had not received anything... called in to chase delivery, was told no stock, they then changed the order to two white iPads guaranteeing next day delivery.

Assuming my customer had received the items I left it for a further 3 days before hearing from my customer that he STILL hadn't received his iPads.
Rang Viking and was told completely out of stock for a further week!!!!
I told them this was not good enough and a lady told me a refund would appear in my bank the following day and a cheque of £17 would be sent out to cover the CHAPS payment.

I thought this was fair enough because every now and then companies make mistakes on stock, however, 2 days later I have still not received my refund from Viking so decided to ring them up. Now I am being told that the refund will be sent out as a check and will not be sent out for 10 days because they haven't even started the refund process!!!! I asked to speak to a supervisor only to be told that none are available, I demanded that one calls me back 2 hours ago and still haven't heard from them!!



Jake Prout´s profile

profile image of Jake Prout
Jake Prout
Yeovil, United Kingdom