Stephen Roots´ profile

Reviews (1)


Things were straightforward

I cannot fault the service of GlobalWebPay to date, especially as the only problem was due to my bank, the Co-operative, not providing a field for the transaction reference on their on-line banking site. When I phoned to complain, Co-op said I should have made the transaction a Bills Payment, not a Transfer, and then there would have been a field for the reference. What am I - psychic? As far as I knew I was making a transfer. Maybe my bank should have something on the screen in front of me saying 'If you need to quote the recipient's reference, stop now and go to Bills Payments'. Anyway, despite the absence of the reference, GlobalWebPay didn't make a song and dance of it and identified the funds without delay.

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Stephen Roots
United States