John Wane´s profile

Reviews (2)

HomeServe UK

Generally efficient

My problem was dealt with in a friendly and efficient manner and despite a few problems with delays on the timing of the visit, I was kept up to date and informed so no major problems. The problems was fixed within a couple of days.


Superb service

After many years of poor service from the post office culminating in 3 consecutively lost parcels sent overseas within 2 months, despite paying extra for tracking, I decided to look for an alternative method. I found Fast Lane International (wedeliverthe after an Internet search and from the very first occasion I was amazed by every aspect of their service. I have been using them for approximately 3 years now and their prices are always the most competitive, the customer service staff are absolutely first class; friendly, reliable, helpful and efficient, and their links with the associate companies are completely seamless from the customers perspective. By way of example, I was amazed not too long ago, when three packages collected from my remote home in the Yorkshire Wolds, were in the hands of the recipients in Malaysia and a remote island in the Philippines in 35, 36 and 37 hours respectively and that was after going through Leeds, East Midlands Airport, Frankfurt and Hong Kong! Each package was constantly trackable, on line, every time it was handled from door to door. Contrast that with with paying a similar price and enduring a drive to the post office, parking charges, queueing only to be treated with indifference and then charged for an international tracking service which, when items are subsequently lost, one discovers they only track until the package leaves our shores! Then of course when one tries to follow up the losses, having to negotiate the inevitable long winded button pressing process before being eventually fobbed off by some agent pre-programmed with excuses in what is ludicrously called 'customer services'. Fast Lane International (wedeliverthe are superb and make the post office look about as modern and efficient as the pony express on donkeys!

John Wane´s profile

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John Wane
United Kingdom