Do not use this service unless you enjoy being left endlessly on hold once your order fails to turn up.
Having ordered a bouquet for Mother's Day (ironically at the recommendation of a banner advertising specifically Mother's Day services) four days in advance, I was surprised to learn that the next day, my order hadn't turned up. I emailed twice and received useless automated responses and then decided to ring them. I was on the phone to an unhelpful operator who specified a 'technical difficulty' which had prevented the flowers from being delivered. I quite reasonably requested a refund but again, my query had to be passed on to the 'customer service escalation manager'- who sends one automated email to confirm your phone call and nothing more.
After three days of no contact I decided to ring again to be told that a refund had been authorised- and yet I had not been notified of this. No email with an apology, no compensation, not even a lousy refund confirmation. I wanted to show my appreciation on a public holiday for someone I care about- and the ONE service that they are supposed to provide apparently is beyond them.
Terrible customer service, didn't even notify me that there was a problem with my order. I cannot stress this enough, DO NOT order from them.
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