Do not use this service unless you enjoy being left endlessly on hold once your order fails to turn up.
Having ordered a bouquet for Mother's Day (ironically at the recommendation of a banner advertising specifically Mother's Day services) four days in advance, I was surprised to learn that the next day, my order hadn't turned up. I emailed twice and received useless automated responses and then decided to ring them. I was on the phone to an unhelpful operator who specified a 'technical difficulty' which had prevented the flowers from being delivered. I quite reasonably requested a refund but again, my query had to be passed on to the 'customer service escalation manager'- who sends one automated email to confirm your phone call and nothing more.
After three days of no contact I decided to ring again to be told that a refund had been authorised- and yet I had not been notified of this. No email with an apology, no compensation, not even a lousy refund confirmation. I wanted to show my appreciation on a public holiday for someone I care about- and the ONE service that they are supposed to provide apparently is beyond them.
Terrible customer service, didn't even notify me that there was a problem with my order. I cannot stress this enough, DO NOT order from them.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.