I booked a room at Cleveland clinic to take my mother to a heart specialist. The date of our appointment changed and I called expedia to modify my reservation. The representative who answered spoke little English and I have to believe the call was routed overseas. I was told that the computers were down and that I would have to call back. Over a two day period, I called nine times and was told each time that I would have to call back. I explained that I was trying to modify the reservation by six o'clock and was advised that there would be no problem. When I finally was able to get though the next day, I was advised that I would be charged for that night and for a block of four nights even though we were only staying for two. I will never consider using this company again.
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