We are very sorry for that inconvenience.
After we have refunded money for returned goods, we sent you e-mail requesting your account information so we could refund aditional shipping costs for returning the products. Unfortinately, until today we did not recive any response from you.
We have several stocks in Europe, this concrete product was sent from Danmark.
If you have any questions about our products, please do not hesitate to contact our customer care department by using following e-mail: Customer.care@mytrendyphone.co.uk
Thank you in advance.