Oscar Petring´s profile

Reviews (2)

Postmedental

ingen problemer

Ukompliceret bestilling og service

Expansys

Do not trust Expansys.co.uk

I have ordered Mobile Action i-gotU GT-820Pro GPS Bike & Travel Computer from Expansys (order reference 31R5-114C-82C2) and according to their webpage I was expecting in the box
following items:
.Mobile Action GT-820 main unit
.Heart Rate Monitor
.Cadence/Speed Sensor
.Bike Mount
.USB Cable
.Software CD

The Item I received was without heart rate monitor and without cadence/speed sensor.
I complained prompt to Expansys about this problem and was promised a new package if I returned the old one.
However, few hours later I received an email stating that according the webpage:

. Barometric Altimeter : Yes (Pressure Sensor: BOSCH BMP180)
. Heart Rate Monitor : Sold separately
. Cadence/Speed Sensor : Sold separately
. Memory : Built-in 64MBit
. Waypoint : 200,000.

It is really unbelievable that to find this information I had to open a
hidden part of the webpage and look under technical details, while on the
main page it is stated that the everything should be in the box.
I called Expansys once again and the customer service officer told med that
“in the box” does actually not mean in the box and in this case it is out of
the box.
I was not allowed to speak with the supervisor. She was busy with a
customer, but suddenly the customer officer changed her explanation and told
me she was in a meeting.
Currently, I was promised that the manager will contact me. It is now more than two
weeks ago, but nothing has happened.
I have also written a mail to Expansys for 3 weeks ago, but did not received any answer.
I think that this approach is not professional and thus I will do my best to let
other people know it.

Latest comments
20/7 2013 - Nothing has been resolved as yet.

08 May 2013

Reply from Expansys

Hi Oscar,

I hope that the issue has now been resolved. Please let me know if you require any assistance and your order number so we can look into this for you.

Regards,
Lewis

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Oscar Petring
Reviewer
1953
Denmark

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