My Mum & I wish we had seen these reviews before purchasing. We got our policies early March 2013 on completely different dates. We sent our license copies/ no claims proof first class (on different dates). We both had emails claiming they had not received our documentation. We both found this strange so Mum rung them (£1 a minute!) only to be told they were "somewhere in the building". Mum scanned them this time and emailed them, but didn't have a response to say they had received them.
I then had a letter to say my NCD wasn't valid despite it being on headed paper from my previous insurance firm!
I have tried to cancel on their website & you simply can't, again, it's a way of getting you to call the £1 a minute number for assistance.
To my horror, ecar were on ITVs The Ferret last night for the same reasons we have has problems.
They are very clever! They take a hefty deposit then basically ignore you or say they havent received your dcuments so they can cancel your policy due to you not meeting their deadline and keep your money!
I found them on go compare so have written to them to advise them to check them out and remove them from their site, aswell as contacting ecar complaints, and the financial ombudsman.
All I want now is to cancel my polcy, as I am within my cooling off period but I am guessing they will make it as difficult as possible and the likely hood of getting my money back? I'm not holding out. To be honest I just wanna cancel, I can forget the £80 but won't touch the firm again.
A lesson learnt, I'll check out companies more carefully next time!
I'd rate them 0 if I could.
Seriously stay away!
Dodgy as, shouldn't be allowed to operate, they are scamming the customers big time!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.