jojorama´s profile
Reviews (1)
Jokers' Masquerade
Fast delivery, but disappointed with the product
The product arrived well packaged and promptly but the costume itself is poorly made and one of the seams was split open. I was also disappointed that it was advertised as though it had a wig, but that was not part of the set.
18 March 2013
Reply from Jokers' Masquerade
jojorama´s profile
United Kingdom
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Thank you very much for taking the time to review your shopping experience at Jokers' Masquerade. We are sorry to hear that the item you received was faulty, please let us assure you that this is extremely rare.
Our customer services department are dedicated to help in such situations and we like to encourage our customers to contact us should there be a problem.
It is a shame that you felt that you could not contact us before leaving this review, but hope we can now have the opportunity to help. Please contact us on 0845 1300 818 or via e-mail at customer.service@joke.co.uk and we will be more than happy to resolve this with you.
Kind Regards,
Lucy