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Worst Internet Company ever. They are DISHONEST!!!!

I ordered and paid for a pair of foIotball boots and a pair of skate shoes for my grandson on 30th December 2012. I paid extra delivery of £9.99 for it to be posted to Spain.
Sports Direct sent entirely the wrong shoes inside the correct box. They obviously don't pay attention to detail and did not check the box contents.
The order took 19 days to arrive and when it did, my daughter was charged an extra 33.08 euros of which 2.25 euros was import tax. The additional charge was for carriage that I had already paid.
I contacted Sports Direct by telephone and got a rather bored member of staff named Michelle. She told me to return the incorrect item. I pointed out that I was already out of pocket for postage of almost £50 and she finally agreed ( after a half hour phone call from Spain at my expense) to get the courier to pick them up. She told me to package them up and the courier would let me know, by e-mail when they would collect them.
I did exactly as they asked and followed up by sending a fax with all the information and proof of the additional charges by the courier.
Two weeks later and no word from Sports Direct I Telephoned them again. I sent numerous e-mails and finally got a member of staff at what is laughingly called 'customer service' who said that I had better write in. What did she think all my e-mails were -sanskrit
Can anyone please tell me the difference between an e-mailed letter and a posted letter except that an e-mailed letter is faster.
I wrote over a week ago to Mr Mike Ashley (owner of Sports Direct's) PA - Ms Lauren Rook, with all the complaints. She as yet has not had the courtesy to reply.
Are you all aware that Mr Ashley actaully had the nerve to complain to Trading Standards at the treatment of his company. I wonder is he aware that so many customers of his Internet Shop have hundreds of complaints and don't have the same options. Sports Direct - YOU SHOULD BE ASHAMED OF YOURSELVES AND YOUR COMPANY . I am still waiting for collection of my item and a refund, Has anyone got any ideas?

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Marnie Trever
United Kingdom