During the booking process for Hotel Simon Seville, I selected "Continental Breakfast" which was indicated as reduced from €5.40 to €0.00, and this was clearly indicated on the final booking receipt. However, when I arrived at the hotel, they would not respect this booking, and said that breakfast was NOT included, and the special offer no longer applied. The Hotel would not respect the booking that I made.
This contravened UK legislation. A service should be supplied as advertised; if a customer makes a booking on the basis of services offered, those that were indicated at the time of booking, and shown on the final receipt, those services should be respected. I will take this up with the UK authority, both to travel agency association LateRooms belong to, and the Advertising Standards Agency. Because I believe this contravenes UK legislation on the supply of goods act.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.