EddyW2´s profile

Reviews (3)

Hifiheadphones

Quick Delivery - Good Service

Goods arrived quickly and were well packed and as described.

WAE+

Initially Painless Shopping Experience - Rapidly Became a Nightmare...

Well well! This review was originally posted on Trustpilot under waeplus.co.uk - can't get access now so it looks like WAE have deleted the account and replaced it by this new account - I wonder why?
My review (again), updated:-
I wanted a bluetooth headset and WAE+ seemed to have the best price. Normally suspicious of the lowest price, I was fooled into using them by the bricks-and-mortar address, the UK phone number and fancy picture of a big warehouse.
The goods were easy to find, in stock (supposedly) with a slick checkout process.
Immediately sent here to post a review with a promise of £5 credit (not done.. the first but not the last breach of contract by WAE+).
Money was taken immediately. Delivery date came and went. Made several contacts with Customer service thro' the web site. Useless semi-automated replies saying my goods were "allocated" - meaningless twaddle. Having seen countless truly awful reviews of WAE+ on this and other review sites I'm now expecting a fight.

So, if there's nothing tomorrow I cancel under the Distance Selling Regs. They've had the 30 days max. time to deliver permitted by Distance Selling regs, and are now in breach of contract and of statutory regulation. I'm expecting a long delay in getting my refund. I'll give them every reasonable opportunity to pay and then if necessary issue a County Court summons. I'm almost hoping it comes to that because that will hit them in the bank balance which appears to be all they care about. I do hope they realise I won't give up.

I've also started compiling a dossier for Trading Standards - for the sake of others I'd like to persuade Trading Standards that there is a systematic flouting of consumer law. Trading Standards need that sort of evidence to be able go in with big guns.
PS If you've been scammed by WAE+ then let Trading Standards know - the more complaints the more likely a hard-hitting prosecution.

WAE+

Initially Painless Shopping Experience - Rapidly Became a Nightmare... AVOID

UPDATE 14 May:-
A formal Final Letter Before Claim has been issued and incredibly it looks likely I'll have to sue to get WAE to repay money they agree they owe!!! This is my worst ever online shopping experience by a mile.
UPDATE 22 April:-
After 30 days wait and 6 web enquiries I'm told technical issues prevent delivery. I cancelled the order - suddenly they have a shipment on the way and if I wait another 10 days I'll get my items - no chance! I've asked for a refund and if they don't refund PDQ they'll have Court costs on top - see below....

REVIEW:-
I wanted a bluetooth headset and WAE+ seemed to have the best price. Normally suspicious of the lowest price, I was fooled into using them by the bricks-and-mortar address, the UK phone number and fancy picture of a big warehouse.
The goods were easy to find, in stock (supposedly) with a slick checkout process.
Immediately sent here to post a review with a promise of £5 credit (not done.. the first but not the last breach of contract by WAE+).
Money was taken immediately. Delivery date came and went. Several contacts with Customer service thro' the web site. Useless semi-automated replies saying my goods were "allocated" - meaningless twaddle. Having seen countless truly awful reviews of WAE+ on this and other review sites I'm now expecting a fight.

So, if there's nothing tomorrow I cancel under the Distance Selling Regs. They've had the 30 days max. time to deliver permitted by Distance Selling regs, so they are now in breach of contract and of statutory regulation. I'll give them every reasonable opportunity to pay and then if necessary issue a County Court summons. I'm almost hoping it comes to that because that will hit them in the bank balance which appears to be all they care about.

I've also started compiling a dossier for Trading Standards - for the sake of others I'd like to persuade Trading Standards that there is a systematic flouting of consumer law. Trading Standards need that sort of evidence to be able go in with big guns.

PS If you've been scammed by WAE+ then let Trading Standards know - the more complaints the more likely a hard-hitting prosecution.

Colin Taylorand Customer found this review useful

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EddyW2
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United Kingdom

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