I paid an extra $20 for a room with a water view in Chicago. When we arrived at the hotel, we were told there were no rooms with a view available. So basically I paid extra for the possibility of having a water view. The hotel manager was great and gave us a $50 gift card at their restaurant. But it just does not feel right that Expedia took extra money for a room upgrade and gave us nothing in return. I will not use site again.
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