Clare Cogswell´s profile

Reviews (2)

Jessops Photo

The photo books I ordered were really good quality and well made.

My only issue was trying to send the photo book via the website. The instructions were not clear and I spent 2 hours waiting for the photos to go through. Only to be told by the help desk that I just needed to scroll down after putting the credit card details in and press continue. This was very frustrating. The help desk people were very nice and the product was great, it was a pity otherwise my whole transaction would have been very good.

123Print UK

Cheap and not great

I ordered 'off white' invitation cards and got 'white' envelopes to match. Your website gave no indication what the envelope colour was going to be, when you buy envelopes to go with something you expect them to be the same colour!

20 March 2013

Reply from 123Print UK

Dear Miss Cogswell,
Thank you for taking the time to review 123Print UK. I'm sorry you're not happy with the quality of your invitation and the colour of the envelope. All of our envelopes are white and we do need to make this clear on the website. I'll contact our web team and request that they make this change.

We do have a freephone telephone number to help with any enquiries and also a free sample service. I shall also contact you shortly regarding the quality and to try and rectify the situation.

kind regards,
Ellen Dobson
Customer Service Supervisor

Clare Cogswell´s profile

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Clare Cogswell
United Kingdom