J Spiller´s profile

Reviews (2)

IronmongeryDirect

expensive, poor chrome plated, almost unsafe, fanlight catch

I bought a traditional chrome plated fanlight catch for £21.72 (including postage).
The chrome plating was poor, particularly on the back. The angled bracket that the bolt fits into when the catch is closed had the wrong angle so that when fitted the bolt was only just making by about 2mm. Very unsafe.
The only thing I could do was to remove the catch and bend it so that the bolt fitted safely.
My comparison is against one I bought from B&Q a few years ago now but was half the price and the quality was excellent.
This was my first purchase from IronmongeryDirect and was very disappointing,
I won't buy anything further from them.

20 March 2013

Reply from IronmongeryDirect

Hi John,

Thank you for taking the time out to speak to me this morning.

I am really sorry for the quality of the product you received from us. As I said on the phone I was very disappointed that this has happened and I have already asked the Product Manager to spend sometime this morning looking at the stock we have on site.

I have dispatched your replacement today which has been checked and as agreed I have processed you a full refund.

You feedback has been very helpful and I look forward to speaking to you in the future.

Many thanks,

Dan

Dentocare

Service OK but price and website a bit "iffy"

The interdontal brushes arrived within two days -good.
They are not the cheapest supplier around.
There is a problem with their website in the way it sometimes calculates the VAT. When I first went into the website the VAT was calculated correctly but after registering as a new customer and then going to Checkout the websitye had added 50p to the total VAT. The VAT on the brushes was correct and the VAT on delivery was correct but in adding the two together it had added 50p.
I have spoken to Dentocare about this

J Spiller´s profile

profile image of J Spiller
J Spiller
Reviewer
United Kingdom

About