If you call them to ask any question they are very helpful- not just trying to sell something expensive but to give honest advice. Also they know their stuff- they are all climbers. If they don't have what you are looking for they will go to a great deal of trouble to find it and let you know. When you make an order it comes through very fast.
I have had only one time when the item I bought failed (only minor) and they replaced really fast with full postage refund.
I can honestly say that the service I have received has been exceptional.
The gear review and the tips they give are great. For example I made some of the flapjacks on the website and took up Ben Nevis in full winter conditions. They were v good.
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