Malcolm Davis´ profile

Reviews (1)

Gardensite

NOT THAT HAPPY

I ordered a greenhouse and water butt, was contacted to arrange delivery of greenhouse and told that the water butt would arrive before the greenhouse. The greenhouse arrived but no water butt, phoned after a week of waiting to be told that they had a problem with suppliers, this could not have been mentioned before ????? Have now been told they are expected this week. Will see........

20 March 2013

Reply from GardenSite

Good day Mr. Davis,

Thank you for taking the time to review our service, which unfortunately was not as good as you would expect, for which I apologise.

When you were told the water butt would arrive before the greenhouse we believed that we were holding good stocks of the water butt. This was incorrect, and our error. We immediately re-ordered only to find the manufacturer did not have stocks either. We have been told that delivery will be Wednesday / Thursday to us. The product will then need to be individually packed and dispatched to you. We hope you will recive this before the weekend but it may be very early next week.

Once again, please accept our apologies.

Kind regards, Robert Hall

Malcolm Davis´ profile

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Malcolm Davis
Reviewer
United Kingdom

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