Lesley Roberts´ profile

Reviews (1)

Looking4Parking - Airport Parking

Need to check out the claims of parking site owners

Ardent parking advertised that it was 1 mile from Stansted and that, on arrival, I would be taken 'immediately' to the terminal. This would only be accurate if (a) they had been crows and (b) there had been a minibus at the parking lot to take me. Following a 15 minute wait and a 15 minute drive, it took half an hour from my arrival to reach the terminal (accompanied by someone who was 'having a bad day') and my expectations were, therefore, not met.

I note that the Ardent site has been considerably updated and that there are now 'friendly' staff to meet and greet. I can only imagine that they have updated their staff along with their service.

18 March 2013

Reply from Looking4Parking.com

Dear Lesley,
Thanks for your review.
Sorry to hear you weren't satisfied with the service at Ardent Parking. We monitor the complaint levels at all our vendors and take all feedback on board. We’ll be in touch as soon as we've investigated this issue with the manager at Ardent.
Kind regards,
Philip Green – Customer Relations Manager

Lesley Roberts´ profile

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Lesley Roberts
Reviewer
United Kingdom

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