Ardent parking advertised that it was 1 mile from Stansted and that, on arrival, I would be taken 'immediately' to the terminal. This would only be accurate if (a) they had been crows and (b) there had been a minibus at the parking lot to take me. Following a 15 minute wait and a 15 minute drive, it took half an hour from my arrival to reach the terminal (accompanied by someone who was 'having a bad day') and my expectations were, therefore, not met.
I note that the Ardent site has been considerably updated and that there are now 'friendly' staff to meet and greet. I can only imagine that they have updated their staff along with their service.
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