Picking the insurance online is a bonus, happy with having policy documents on email etc. however, in the event of a claim, which we have it has taken over a week to speak to a customer service rep, as we were either hanging on the phone for extraordinary amounts of time or cut off on two occasions. We are still waiting for claim form throu post which has not arrived and now have it emailed. Unfortunately, these days with automated systems it is so very hard to get to talk to a human when the system doesn't understand the problem...! Another downside is not being able to log on and get to my policy documents for over two weeks now. When clicking on email to me, it just doesn't respond. No help... No person to talk to.
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