Saef´s profile

Reviews (3)

Trustpilot

Shameful Service

You ask for a valid order number to validate your review, when you supply it, you then reject it based on the company that doesn't like your review. Very underhanded, very shameful, I do not trust this site, its moderators and it only seems to look for good reviews, not real life ones based on the truth !!!!!!!!!!!!!

B, Yvonne Buchtrup, Thierry Chamsand Kc Chams found this review useful

GSF Car Parts

Second Rate Parts - Second Rate Customer Service

Ordered a viscous fan for a BMW 523i (E39), was warned by a number of users that these parts were of poor quality, but still went ahead and purchased via online service (big mistake !). Once fitted, the part was defective and on full lock making my car sound like a bus, which is not what I was expecting. Tried to ring and resolve issue with online customer service, but GSF staff only wanted the part back and sent at my expense. How am I going to drive the car without any cooling fan, where is the logic in that ????? I only live 5 minutes from their Heathrow branch, so they can see it on the car, but they do not understand the meaning of customer service.... Very poor service, same scripted responses from staff, managers - should have purchased parts from an alternate supplier, as most have brilliant returns policy, just drop it in at any outlet/shop, very good even if parts prices are slightly more expense, at least they care about customer service - WONT BE BUYING ANYTHING FROM GSF !!!!!!!!!!!!!!!

10 June 2013

Reply from GSF Car Parts

Dear Saef,

As per our correspondence with you, there are certain warranty procedures that need to be followed to get the issue resolved for you.

Please follow the instructions given to you and we will be able to bring this to a satisfactory conclusion for you.

Regards.
The GSF web sales team.

Orange Recycle

Wear and Tear not included in Final Price

Disgusted to see how much a new phone with only 2 minor scratches will reduce the amount of the final price with Orange Recycle, best stay with Top Dollar Mobile or Mazuma, very disappointed with this service, don't bother with Orange..............

Saef´s profile

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Saef
Reviewer
United Kingdom

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Original Angry Man, not happy with bad customer service and lack of attention to detail !!!!!!