Long story but it basically took Flight Centre Hammersmith 2 weeks, 4 emails, 2 phone messages and still no quote (for a large group too 30+). When I telephoned for a 3rd time and made contact with the consultant it was very vague, "who's calling? What's your email? When did you call? Didn't I send you a quote? Uummmmm? Where is it?...." The care factor and attention to detail was pretty low for a "group specialist". The sign off on his email is "If you are happy with my service, please forward my details to your friends and colleagues". Hhhmmmm, not this time. Despite this I used the website again with the hopes of perhaps getting a more efficient consultant, it's been 5 days and no one has contacted me despite the auto email saying they would respond in 24 hours.
The products and website presents professionally but it's been a terrible experience start to finish. Communication is non-existent and very unhelpful. My parcel (containing 6 items) was never delivered and is apparently in the process of being sent back to them in error by Hermes (who mind you seem ridiculously slow with their deliveries). I've tried calling and the phone has a message like I've called after hours (when I haven't) and hangs up. Email correspondence is brief and when you finally receive an email and reply you get no answers. 9 days after I placed the order I've now been told to call back tomorrow (even though the phone doesn't get answered!). I've requested a full refund. Hopefully that comes through without a delay. I'm only grateful having read all these other reviews that I never received the goods. Does not sound "luxury" as they claim on their site. Save yourself the trouble and buy elsewhere.
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