Mads´ profile

Reviews (11)

Runners Lab

perfekt

hurtig levering og personlig betjening.

Elgiganten.dk

Hurtigt og præcist

Bestilte varen om aftenen, fordi prisen var god. Modtog varen to dage senere.

UnoEuro Webhosting

Perfekt host

Super hurtig og hjælpsom support, gode priser og de nyeste produkter.

SmartBuyGlasses Deutschland

Non-EU seller: Customs duty is added

I ordered a pair of sunglasses from the German Smartbuyglasses.de site. On delivery two weeks later, I unexpectedly had to pay an additional €29 for custom duty as the parcel was sent from Hong Kong into the EU.

13 April 2012

Reply from Smartbuyglasses Deutschland

Dear Valued Customer,

I would like to apologize for the inconvenience caused.

We have several logistic facilities around the world located in Hong Kong, Germany and the USA. We have shipped products to over 100 countries since 2006. We will ship your product from one of these 3 locations depending on where the product is sourced and speed of delivery amongst other things. Our goal is to get the product to you in the fastest and most efficient way.

Usually our customers don't have to pay any duty charges,however If you are asked to pay any additional amounts, please pay it and then e-mail your receipt to us at servicemanager@smartbuyglasses.de. We will reimburse you the amounts immediately.

Feel free to always communicate with our customer service team on any questions you may have.
On behalf of SBG, I would like to apologize for any inconvenience caused.

Best Regards,
The SmartBuyGlasses Team

Bog & idé Webshop

Uprofessionelt

Jeg bestilte en bog, og modtog nogle timer senere en ordrebekræftelse.
Dagen efter modtager jeg så en mail om at de har hævet fra mit kort men at de ikke kan levere bogen alligevel.

Eurotoys

Perfekt

Bestilte varer levereret hurtigt.

Magasin.dk

Perfekt

Hurtig leverance af bestilte varer.

Bezzer

Hurtig og effektiv

Varer hurtigt modtaget som bestilt. Perfekt!

Cpsms

Perfekt

Let at integrere, sikkert system, hurtig respons på support og køb.

Roboteksperten

perfekt

Altid en god oplevelse.

Edbstore

Forkert vare og brød aftale

Jeg bestilte en laptop og fik en forkert leveret dagen efter. Jeg aftaler med dem at returnere den og bestille en anden mod at få lidt rabat, og de garanterede at den ville blive sendt samme dag. Jeg lagde straks en ny ordre.
Jeg rykkede for den, og fik at vide at dels var rabatten var annulleret, og at den ikke kunne blive sendt før jeg havde sendt den første laptop tilbage. Nogle dage senere fik jeg så en mail med en pakkelabel så jeg jeg kunne returnere den. Og to dage senere fik jeg så den rigtige PC.
Dag-til-dag leveringen tog så 10 dage og en brudt tillid.

Mads´ profile

profile image of Mads
Mads
Reviewer
Denmark

About