Declan Greene´s profile

Reviews (1)

Mr Memory

Memory is fine, don't hold your breath for arrival.

Ordered it, and a week later got a query from them about delivery and visa card address difference. Which means they are conscientious but why did it take a week to ask? The stuff arrived fine a week later. 2 week delivery slow..

18 March 2013

Reply from Mr Memory

Good Morning Declan,

Thank you for your feedback, we appreciate all reviews.

We are very pleased to hear the memory is working & installed.

Regarding the delay I am very sorry to hear the memory supplied from ourselves took a little long that expected to arrive.

At Mr Memory we pride ourselves in checking each order against fraudulent activity before it is dispatched to ensure the safety to the customer & us as a company.
As your cardholder & delivery address’ were different we wanted to ensure this order was from yourself & the address details were correct to ensure your order was delivered correctly.

Rob in our Security team has tried to contact you via email to confirm the address information please find below the steps we followed:

- Order received 27th February @ 13.15 hours
- 1st email sent 27th February @ 15.48 hours (no response)
- 2nd follow up email sent 5th March @ 09.46 hours (response received & order dispatched)

The delay of your order once dispatched could be due to International Post to Republic of Ireland.

We apologise for any inconvenience this may have caused.


Best Regards
Kerry Harnes - Assistant Head of Sales

Declan Greene´s profile

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Declan Greene
Reviewer
United Kingdom

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