Everything was great regarding the customer service, product quality and price. The delivery was timely and the product did exactly what it was supposed to.
A couple of problems however have been noted...but these are more quirks than real issues. The Onyko speakers suck; no getting around it, no polite way to say it, they are just terrible. Thankfully I have 5.1 externals so I never planned on using them, so for me it's fine. The mouse buttons on the touchpad aren't great, you really have to press them to get them to work. Again though, I use an external mouse. So not an issue. There's also a strange issue regarding caps lock. When typing and using caps lock the window your typing in is momentarily deselected meaning letters are missed out...this is a bit of a pain and I'm currently working to resolve this issue.
Other than these 3 minor things the laptop is amazing: it's practically silent, it boots up in 3 seconds, it has no problem playing some awesome games, the screen is just stunning and I just love it. Would definitely recommend PC specialist to anyone.
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