Having not ordered from Chicken-House for a number of years, I can honestly say I will probably never order from them again!
On the website it states orders usually dispatched on same day if ordered before 12. What it doesn't state is this is only an 'occaional' and unlikely to happen if you order on a Monday when all weekend orders take priority
So, not only was my 'express delivery' dispatched a day later than I had anticipated, the courier they use is City-Link who used their 'tried to deliver' and 'carded' online status update on their tracking system when i had in fact been at home ALL day waiting for them!
As most of us know, when something goes wrong and the service is not what you expected, how the company deals with it goes a long way to whether or not you will again use that company or recommend them to a friend.
In this instance an apology rather than arrogance would have been appreciated. The young woman who subsequently phoned me up to advise me on what City Link had said was nothing but professional however even she stated that the other member of staffs customer skills were overdue a serious update!
As I attempted to explain before, since I do not have an account with CityLink I am unable to long onto their website and view the photograph to confirm whether or not the said photo is my wall! I have tried to describe the entrance to my house to you - a suqare brick post, open iron gates, an external postbox and an external code entry. The gates were OPEN since on the additional comments I had left when ordering there were instructions for the delivery company to leave in either the large shed or greenhouse should I not be there!!!! So, IF the driver did call (he didn't) and if I wasn't there (I was in all day) and if he said he carded (he didn't) why didn't he then leave the goods as per my request??
In this instance your customer service was not of a level I appreciate and your chosen delivery company were late in delivery
You asked me to leave a comment on the service I received and I have...I certainly did not expect the response I have received (although I guess I shouldn't have been surprised!). Should you wish to explain why I wasn't carded by the delivery driver, why he didn't leave the box in the safe place as requested I would be interested. Should you wish to provide me with your log on details and password for CityLink I will happily view said photo and confirm what we both know already that this isn't my wall!
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