We bought a robot vacuum cleaner some months ago, After a couple of months, the brushes stopped turning. We called and were told we could not return it for a refund without the original invoice. After searching for it we called back and were told a copy of the email would suffice. We sent it in and they sent it for repairs. Repair shop returned it saying there was no problem and it arrived back here today: the brushes still do not work.
Customer service was completely unhelpful, going so far as to imply that I was too stupid to know how to use it (ie. turn it on and press the button) or that I was lying about it not working. The only thing they would say is: "There is nothing we can do, you can send t back for repairs if you want."
We have been a loyal HN customer since 2008 and have spent tens-of thousands of kroner with them. We will never spent another kr with them and I recommend you use http://www.silvan.dk/ for mail order purchases instead.
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