Alison Collins´ profile

Reviews (4)

Great Boys Clothing

Great range of trendy boys casual clothes.
Good service too


Great Service

Receievd tickets exactly as described.
Reliable way to buy tickets. Have used before and will do so again.

A good service

Received tickets as described.
On slight quibble as I had not received tickets 5 days before the event, I sent an email to which i received no response. A further call did tell me the tickets were not yet in hand and that they would be received within a few days. They did arrive the next day as promised.
Overall would use again.


Hoping for a good outcome??!!!

I ordered some tickets yesterday (Sun 17 Mar) for Teenage Cancer Trust at Royal Albert Hall on Thurs 21 Mar. First time using VIagogo.
I had to opt to collect tickets and naturally assumed this would be a pick up from the venue. (I've done this with other tickets from other vendors previously).
When I received my confirmation email, It said I have to go to Victoria to collect tickets.
I immediately contacted Viagogo (tried on phone , but only automated service), by email twice. I wanted to know why tickets couldnt be sent to me direct, or to the venue.
Keep getting standard automated reply saying there isn't time to send out?? There are still 3 days to go. You can use many next day guaranteed delivery services to send either to me or the venue. I have also been charged almost £6.00 for delivery??? When I queried why I was charged for this, when I now have to collect t, I got no direct answer both times. It's going to be really inconvenient for me to collect these tickets now.
Hopefully I will make it in time to do so. A bit worried now seeing other reviews where tickets don't turn up!! If I do get the tickets as described, I suppose I would alter my star rating to 3. However, I do feel misled and am particularly irritated by the responses (or lack therof) . I will not use this reseller again.

iD 2973722

19 March 2013

Reply from Viagogo

Hi Alison,

We sincerely apologize for the problems you experienced with our customer service. We are constantly looking for ways to improve our customer services, in particular peak volume times for live events.

Please provide us with your transaction ID an agent will call and explain everything to you once we receive your transaction ID.

The viagogo team!


Hi Alison,

Thank you for your patience in dealing with your issue. Your tickets will be available for you to pick up at our pickup point on the day of event. As the only delivery option available at time of purchase was pick up tickets could not be sent via post.

We apologize for any inconvenience this may have caused and we hope you use our services again.

The viagogo team!

Alison Collins´ profile

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Alison Collins
United Kingdom