I placed an order for a dvd box, but then decided to cancel, this became a bit of a farse as knowone seemed to know how to deal with this enquiry, and when calling to sort this the staff didnt seem to have any customer service skills, e.g please, thank you etc! I have received my refund in the end, but customer service is a must for me and there wasnt any on this occasion.
I have since recieved an email back explaining what had happened to sort my cancelled order, as much as i appreciate that this was done, it doesnt matter how much the item is, you always need to keep the customer happy, and all i mentioned was that anyone that answers the phone should be a bit more curtious towards the person on the end of the phone! If you cant take what people say on these reviews then dont ask the customer to write one. Its all ment to help you as a company.
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