Paul B´s profile

Reviews (2)

Novatech

Generally good, sometime need a bit of a kick up their bums!

Over the last 5 plus years, I have bought quite a lot of stuff off these guys. Like any company, problems occasionally happen, and generally they are good at sorting things out.

Sometimes things do go wrong, but my experience has been that, when you point out the error of their ways (ie with a boot up their bum!) they DO sort things out!

Example: I bought a small external USB drive from them. After several months, the connector on the rear of the drive went dodgy. After returning it, and a chat to the tech guy who found the (intermittant, but easy to reproduce problem once you knew how) he agreed I needed a replacement.

Now, this is where things went wrong: they told me that the drive would have to go back to the manufacturer. I said NO, Sale of Goods act means YOU deal with the issue.

After bouncing around a couple of people, they understood what I was complaining about, and had a call back from a VERY helpful person: they didn't have an identical unit in stock, but we compromised on a very suitable alternative, which I got the next day.

I'll keep buying from them, if only because they DO sort out problems when they occur (which is more than SOME places do...)

Mr Headley found this review useful

Techstore

even MINUS 5 stars is not low enough! AVOID AVOID AVOID!!

Goods sent, had to collect from couriers, badly packed, but APPEARED ok, so took them. The TV was dead, sent it back. Heard nothing, called them, "it's working ok" "no it isn't" "ok, let me test it myself.... oh you are right, it IS dead"

Refund promised, but still not happened.

I too have let Consumer Direct (linked to Trading Standards) know about this bunch of incapable whatevers.... Have also been in touch with my card company, they can probably help me.

AVOID AVOID AVOID

By the way AVOID like the plague!!!!

DO NOT DEAL WITH THIS WORTHLESS COMPANY, YOU WILL GET THE RUN AROUND!!!!!!!!!

Paul B´s profile

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Paul B
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United Kingdom

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