Sue Pauley´s profile

Reviews (1)

Solopress

Quick but not too accurate!

Service was good, quick and efficient. However, the paper weights quoted are completely inaccurate. In my view (and probably most other people) paper weights go as follows: 80g - normal use paper, 100g better quality paper, 120g thin card, 250g thickish card etc. However, I ordered 160g (which actually turned out to be 170g) and it's only marginally thicker than 100g paper. When I questionned this I was told that thin card is 350-400g. My husband, who worked for 30+ years in the packaging industry tells me this is more like thick board used for substantial boxes!

So, my suggestion would be to use the same paper weights that everyone knows!

I was understandably disappointed in the print run I had done and will think twice before using Solopress again - shame!

18 March 2013

Reply from Solopress

Dear Sue,

Thank you for your feedback.

I am sorry to hear you were not happy with the quality of your order. We purchase our stocks from reliable paper mills, and print over 400 jobs daily to which we rarely receive any queries relating to the weight of the stock.

If you would like to return a few samples, I can arrange for them to be measured using a micrometer, and send you photographs of the outcome so you can see the thickness of the paper is as advertised and sold.

I will send you one of our sample packs, which has all the different stocks we hold. It would be great if you could take a look through the paper and consider using us again.

We pride ourselves on customer service and quality products and I am sorry to hear you were not impressed. Please do take us up on the offer above.

Kind Regards

Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047

Sue Pauley´s profile

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Sue Pauley
Reviewer
United Kingdom

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