Simon Knowlton´s profile

Reviews (1)


Shocking Service

By far the worst agency I have has the mis-pleasure of dealing with. Booking the flights was acceptable via their website, but it all went wrong from there. No confirmation was sent, meaning a call to the call centre, who's grasp of the English Language was poor at best. Finally conformation was issued after several phone calls.

Due to a change in circumstances we then contacted Travel Up to see if we could turn the flight into a one way ticket. This involved several calls, promised return phone calls (which didn't happen) only to find out this was not possible.

We then decided to cancel the flight. Several more phone calls following the above happened. Eventually somebody advised us that we could, but a refund for tax would take 8 weeks! 10 weeks later I contacted them to see where the refund was, only to be sent an email asking to confirm card details. I did this, and finally we are getting a refund of £129 on a £750 ticket.

Please avoid. A truly awful company that I never wish to have to deal with again in my life. I actually hope they go out of business, I know I would if I conducted business like this.

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Simon Knowlton
Hythe, United Kingdom