I wanted to return two items which I had delivered. The email had got lost and only after trying to return with the invoice and delivery note in the parcel to the nearest store we were told they would not return without the email also. I phoned customer service to ask for a solution as the email wasn't available. Spent then minutes on hold then had the phone put down on me. Twice. Each time had to recall to try to get through. Finally got through after half hour wait and arranged collection. While waiting on the phone I emailed through the website to complain about the phone calls being disconnected their end. They say they reply within 48 hours but this target was missed. Then I got an email with another customers name apologising for the delay and saying I would be contacted. Just had a phone call from them and I told them I am far from impressed especially with being addressed by the wrong name. She told me they are very behind on their customer service and that this poor customers name was shared in an email to all customers who had emailed them! She asked if I needed help with the refund but no too little, too late and then she wasn't interested. So I advised them I would be sharing this story on review sites, as I am doing now. BEWARE don't expect any sort of customer service from BHS!
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