We have had many experiences with your 24 call out staff and they have been fantastic ! The electricians and the roofing people have been outstanding, i cant speak highly enough of them.
Based on our experience with your call out staff we decided to choose Pimlico Plumbers to refurbish all our bathrooms, probably about 40k worth of work. First, we found it difficult through the switchboard to narrow down an appointment, then we were told no quote would be given unless we had a real intention of carrying forward the job. We accepted all this, and charged forward, met the management people who came over and quoted on the jobs.
We then tried to move the work forward and get it done. First, the appointments booked through the switchboard again, did not match the actual appointments, one no show meant we ended up dealing directly with the plumber himself rather than through the switchboard (the plumber advised us this was the best course of action). We then had a text from the plumber saying he could start work, but we hadn't seen any fittings, so we asked if we could see some brochures, duly delivered, we then asked when he could be available.
This seemed impossible to lock down, and after a couple of texts telling us he was free at certain times with short notice where we couldn't be available, i asked if he could give us a couple of months notice, we never heard from him again. So we have awarded a much larger contract to another building firm for the roof, bathrooms and kitchen extension. We shall still use Pimlico on call out as you were excellent, but i have to say, every person we had visit us complained about the organisation of booking and awarding jobs, and the impression one gets is of a disconnected group of individuals rather than a large corporation linked and organised.
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