Great tracking system, Shocking level of service 5 days for an over night delivery
19 Mar 2013 10:49 Southall Your parcel has been delivered,
19 Mar 2013 10:04 Southall Your parcel is on the vehicle for delivery
19 Mar 2013 01:51 Southall Your parcel has arrived at the local depot
18 Mar 2013 17:01 Southall We were unable to deliver your parcel and will update the new delivery details shortly
18 Mar 2013 16:55 Central Services We will redeliver your parcel on 19 Mar 2013 (Before Noon)
18 Mar 2013 10:28 Southall Your parcel is on the vehicle for delivery
18 Mar 2013 01:49 Southall Your parcel has arrived at the local depot
15 Mar 2013 09:58 Southall Your parcel is on the vehicle for delivery
15 Mar 2013 02:38 Southall Your parcel has arrived at the local depot
14 Mar 2013 17:49 Hub 3 - Birmingham Your parcel has been received at our sortation hub
14 Mar 2013 15:48 Oldbury Your parcel has been collected from the sender
14 Mar 2013 15:44 Oldbury Shipment details received
This delivery was to a commercial business on a large well known industrial estate. Delivery should have been made next day but the driver decided not to bother. No attempt was made to make up for this by delivering on the following day and the delivery was put out for standard delivery 4 days later when once again the driver decided not to bother delivering. Delivery finally made 5 days after it was collected from the sender.
All OK now as I have had an e-mail saying " I apologise for the inconvenience caused you and thank you for your patience "
Get real DPD and sort out your company
Thank you for your kind words but actions are what really matter.
If my company was to have only 25% fully satisfied customers I would be out of business.
I have always taken the approach to keeping my customers happy that they should judge me not by the mistakes made but by the speed and professionalism that the mistakes are corrected.
Clearly DPD do not follow this approach to customer care.
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