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Reviews (1)

DPD UK

When does a next day delivery take 5 days ? "When DPD are delivering"

Great tracking system, Shocking level of service 5 days for an over night delivery

19 Mar 2013 10:49 Southall Your parcel has been delivered,
19 Mar 2013 10:04 Southall Your parcel is on the vehicle for delivery
19 Mar 2013 01:51 Southall Your parcel has arrived at the local depot
18 Mar 2013 17:01 Southall We were unable to deliver your parcel and will update the new delivery details shortly
18 Mar 2013 16:55 Central Services We will redeliver your parcel on 19 Mar 2013 (Before Noon)
18 Mar 2013 10:28 Southall Your parcel is on the vehicle for delivery
18 Mar 2013 01:49 Southall Your parcel has arrived at the local depot
15 Mar 2013 09:58 Southall Your parcel is on the vehicle for delivery
15 Mar 2013 02:38 Southall Your parcel has arrived at the local depot
14 Mar 2013 17:49 Hub 3 - Birmingham Your parcel has been received at our sortation hub
14 Mar 2013 15:48 Oldbury Your parcel has been collected from the sender
14 Mar 2013 15:44 Oldbury Shipment details received

This delivery was to a commercial business on a large well known industrial estate. Delivery should have been made next day but the driver decided not to bother. No attempt was made to make up for this by delivering on the following day and the delivery was put out for standard delivery 4 days later when once again the driver decided not to bother delivering. Delivery finally made 5 days after it was collected from the sender.

All OK now as I have had an e-mail saying " I apologise for the inconvenience caused you and thank you for your patience "

Get real DPD and sort out your company

Thank you for your kind words but actions are what really matter.
If my company was to have only 25% fully satisfied customers I would be out of business.

I have always taken the approach to keeping my customers happy that they should judge me not by the mistakes made but by the speed and professionalism that the mistakes are corrected.

Clearly DPD do not follow this approach to customer care.

19 March 2013

Reply from DPD UK

Hi Jack,

Please accept my apologies for the excessive delay you had with your recent parcel delivery. It wasn't our intention to cause any inconvenience, and I'm sorry that we did. I am glad that you now have your goods.

If you wish to discuss any aspect of your service experience in more detail, please drop us a note at socialmedia@dpd.co.uk and I'll arrange for a member of our customer services team to give you a call to have a chat.

I totally understand your frustrations and your patience throughout has been much appreciated.

Kind regards,

Bobby.

Jack BTrim´s profile

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Jack BTrim
Reviewer
1995
United Kingdom

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