Sam Hesketh´s profile

Reviews (1)

TopCashBack

Good if it paid up..

I've been a top cash back used for about 7 weeks now.
Started out with ordering a Dominoes pizza which i was supposed to receive £10 back for it... still waiting.
Then i joined lovefilm (the free 30 day trial).. was supposed to get £20.20 back for that.... still waiting.
On the same day i saw an 'advert' for ladbrookes, saying if you sign up, bet £50 you'll get £61.10 back.... still waiting on that.
Lodge a claim for all three around the end of Feb.... topcash back have agreed that i have made the purchases but i am still waiting for the money which i have been promised....
From a positive angle however i have received payment for purchasing fuel at tesco, and making a order online with halfords...

All in all i think its luck of the draw if you actually get your money back or not... i know i'm down almsot £60 in total because of topcashback.co.uk,,,,,

19 March 2013

Reply from Topcashback

Hi Sam,

Sorry to hear that you have been experiencing tracking issues when making your purchases.

These kinds of issues are usually to do with your Internet browser or the firewall/security settings on your computer. These can detect 'cookies', mark them as a threat, and prevent them from being placed on your computer. Cookies are essential for successful tracking, so it is important that these are enabled. Some members have reported that changing their web browser has helped.

There is a lot of useful information in our Help section, which advises you on how to ensure your purchases track. A couple of pages I would highly recommend are:

http://www.topcashback.co.uk/Help/100
http://www.topcashback.co.uk/TestTracking

If you could please submit a Support Ticket from the Customer Care section of your account and we'll happily look into this further for you. Missing Cashback claims can take up to 3 months from when you lodge them to be resolved, however we can get an update for you if you do send in a ticket.

Have a lovely day!

Best wishes,

Jessica


Sam Hesketh´s profile

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Sam Hesketh
Reviewer
United Kingdom

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