We were attracted to the appearance and pricing and purchased several faucets, radiators, and shower systems several years ago and were plaqued with problems, particularly the thermostatic shower valves. We had much difficulty contacting customer service, who ultimately did not seem to know how to help. We even had to entirely replace a newly installed shower system because we could not fix it. Recently we had problems with another valve and customer service was easily reached and able to send replacement parts that worked. It also seems they have redesigned many items to avoid the problems we've had.
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