I cannot speak too highly of this company. I spent over an hour on-line to discover that they had the best price for a Le Creuset frying pan and the best variety of colours with no delivery charge over £50 - even cheaper than Amazon, who were out of stock of all but orange anyway. I received an email to say it would be delivered the next day by courier, then another giving me an hour time-slot. Perfectly packed.
Today I had an email from Ognyan Kostadinov at scentmall telling me that after 3 months I had been given a refund. When I checked my credit card statement I found out that this was TRUE and something added for return postage!
So keep on trying folks, and it may become Christmas for you as well - after all it is the season of goodwill to all men.
Robert B (Wales, UK)
By having my online orders delivered to the local store 4 miles away thus avoiding any delivery charge is a big plus factor. Prices are difficult to match elsewhere too. Also the loyalty points are one of the best, although the rate is about to reduce slightly.
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