Ordered flowers for mothers day, they turned up on time but were wilting and looked on their way out. I emailed Serenata and provided the photographic evidence they required. They offered me a replacement or a refund, i chose a refund which i still haven't received 9 days later. I emailed them about it last night and was told they have no record of me asking for a refund and have no copy of the emails that were sent from me. Awful company, DON'T USE THEM.
Zaeem Qayum found this review useful
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