I was quoted a price and valued that it had to be competitive. The phone was mint, all the protective gear on it, case, screens.. Then I receive some bs excuse that there are minor cosmetic marks on it.
I must stress, there was none and had photos before I had sent it. Called up and there wasn't a clear way to get any help other than "send us an email"
This "email process" is flawed as by the time they receive my email, reply with an answer. My quote with any other competitor would have been reduced. ( not to mention I spent money on insurance sending it tracked, it was an iPhone 4S) I had to take what they offered, which was 20% less than what they first offered.
All in all, they made there small profit and lost my business and any other person I speak with.
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