Dave Haydon´s profile

Reviews (2)


Packaging was damaged

I have not yet opened our shower screen as I await my fitters who will arrive either tomorrow or Monday, but the packaging was damaged in two places. Hopefully the screen will be fine but I would expect an item that cost circa £500 would be treated with a little more respect.

As far as the ordering and delivery schedule this could not be easier

21 November 2013

Reply from Bathstore

Hello Dave,

It is very disappointing to hear that the packaging on your shower screen was damaged. May I assure you that this is not the level of service that we strive to achieve, and as such, your comments have been forwarded onto our Distribution team for investigation internally. We recommend that you examine the Goods to check that they are as ordered and undamaged as soon as possible after delivery. Bathstore will replace Goods free of charge that have been damaged in transit during our delivery, please notify your local store within 7 days from the day after the day on which the Goods were received and we will arrange for a replacement item to be delivered and the damaged item to be collected. I sincerely apologise for the inconvenience this has caused and should you require any further assistance then please do not hesitate to contact us.

Kind Regards

Customer Service Team
08000 232323


Good website great service

The website was easy to browse, I could place my order easily and it was delivered three days later, with the order 100% complete

Dave Haydon´s profile

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Dave Haydon
United Kingdom