Charlotte Baldwin´s profile

Reviews (1)

JUSTPOLES- Curtain poles and Curtain Tracks

Very dissapointed with product and customer service.

Curtain poles were a completely different colour(dark grey) to the photograph (gold/bronze colour) on the website. Also delivery is between 8am and 6pm but the company couldnt provide a guide on when betwen those times the poles would arrive which isnt all that helpful(I have to go out to take and collect children from school for example). Our original order was on 28th Feb and as at today, 19 March I am still trying to return them as the customer service department at Just Poles havent responded to emails and when you ring up, they tell you to send an email to request a return! I wouldnt use this company again, or recommend them for these reasons. On the positive side they do have a very extensive product range and the sales team do know their ranges well so can advise on what poles might be suitable depending on your curtain weight.

19 March 2013

Reply from www.justpoles.com

Hello Mrs Baldwin
As pointed out in our emails and also phone call the information you sent was not visible, and we requested you to send better photos of the problem, as of the 9th March from your initial call and email, and then our verbal request for more information we are still waiting. We have sent you an email by return and hopefully you can send the information and we can resolve the problem.
Regards
Justpoles Sales team

Charlotte Baldwin´s profile

profile image of Charlotte Baldwin
Charlotte Baldwin
Reviewer
United Kingdom

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