I pay monthly by direct debit. Had agreed a monthly payment with E ON a couple of years back which they changed unilaterally without informing me.
Discovered the other day that I have a credit balance of nearly £800 on my account. Called and told them I wanted it back in my bank account. Operative said she could do this. Asked for interest. Refused.
Call and e mailed again. Was told it would take 10 working days (WHY?)
Asked why they had increased my monthly payments and was put on hold. And on hold. And on hold. Gave up after 25 minutes as the operative had clearly gone off on a tea break. Promised return calls do not materialise.
I hate this useless outfit
Giovan Maria Catalan Belmonte found this review useful
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