I've had really good experiences booking with hostelworld. Their website is easy to use and well designed. I feel that I can trust them and haven't had any major issues when booking in numerous locations overseas.
My only problem came recently when I sent their customer service an email and didn't hear for a month. Luckily I was booking well ahead of my trip so this was not a big issue, but it was still disappointing that it took them that long to get back to me. Had my question been more urgent I probably would've looked for other means of booking my accommodations.
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