Kara Brothers´ profile

Reviews (1)

viagogo

Horrible ticket experience

While I thought I found one of the best undiscovered ticket exchanges, I think that I've been duped into a scam! I ordered Wax Tailor concert tickets (ID 2944144) for me and wife's honeymoon in Paris. We traveled to Turkey before getting to France and the tickets should have been delivered days ago. We got here and there is nothing. We cannot even find a working customer service number to inquire about. I bought into the whole 100% protection thing, but now I think part of our great trip might be ruined.

Buyer BEWARE!!

>>Viagogo team,

Thank you for the response. It is still extremely difficult to communicate with your customer service (hence, communicating publicly via a 3rd party message board). While we would be happy to receive a refund if we are unable to receive our tickets, we'd much rather go to the show. Is there a place we can go to pick up tickets in person? At the very least, is there a number we can call to speak with someone directly? Again, our transaction ID is 2944144.

Thank you

20 March 2013

Reply from Viagogo

Hi Kara,

We have looked into your order tickets were sent out the 11th of march 2013 however the delivery driver was denied security access to enter building after three attempts to deliver tickets with no luck tickets are now being returned to the us.

Should the tickets return to us in time, we will attempt to resend them. However, should you not receive the tickets in time for the event, we will be under no obligation to provide a refund.

Please ensure that the necessary security clearance is provided for delivery driver to ensure receipt of tickets.

I have also passed this on to a department to try and sort out replacement tickets you will be contacted via phone or email with updates.

Thanks.
The viagogo team!

_______________________________________________________________________________

Hi Kara,

We sincerely apologize for the problems you experienced with our customer service. We are constantly looking for ways to improve our customer services, in particular peak volume times for live events.

You can call us on 08458623670 however someone will contact you shortly.

Thanks
The viagogo team!

Kara Brothers´ profile

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Kara Brothers
Reviewer
1985
New York, United States

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