I originally requested a refund for a jumper which I was not happy with back at the beginning of the month and still to this day have not received a refund for this item. After being passed around to different people more times than a blow up ball at a Justin Bieber concert I am still no closer to achieving what I am legally entitled to, a refund! I have never dealt with such incompetence in my life. I am expected to wait 4 hours each time I send an email just to be faced with someone different who makes me repeat myself. Is this not quite a basic request? ASOS seem very good at taking money from my account but not the other way around.
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