I am extremely disappointed this company. I have never given negative assessments. My view that sometimes events should be treated as life's school. However this time I think the feedback is warranted.
Purchased a costume for my son. Next day delivery was on time...perfect.
However the costume was tried on and returned back to the packaging straight after. Too big for my son (10 years old) despite the website citing 8-10 years.
I returned the costume but the company refused to refund on the bases of 'snags' on the costume. The costume was in perfect condition when I put the costume back in its packaging.
I can only assume that they are making excuses for not refunding and not acting professionally or with honesty.
Additionally I am extremely disappointed in that your website does not indicate the sizes of the costumes. My son is 10 years old and to be honest is shortest in his school year. But your website states ages 8 – 10 years.
Great that other customers have received good service. But I have not.
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