Mikel Took´s profile

Reviews (1)

Thesignbuilder

Great purchasing experience but let down on delivery and follow-up

Excellent vehicle-writing product, good price, easy to use web site for ordering, quick despatch, over-all a good experience and I would use this company again. But Being charged for delivery one expects 'next day delivery' to mean just that, and I received email notification on the Monday that my order was dispatched and I should expect delivery on Tuesday, in fact it wasn't delivered till Thursday. Also, the order was incomplete but was advised to be delivered in full. I called and explained and was told they would try and rush the missing pieces to me - that was 4 days ago and nothing yet, neither did they apologise for the inconvenience, so my positive buying experience was tainted a bit by their disappointing customer service.

20 March 2013

Reply from Citaglen Ltd

Our couriers usually do a very good job but some times errors do occur I will check with them to see why this has happened and find out how we stop this from happening again.

Mikel Took´s profile

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Mikel Took
Reviewer
United Kingdom

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