I did complain to thetrainline about my experience - 3 weeks later no response to my email. I wanted to use my travel vouchers, however I could not use them online and thier website states they can only be used when riniging up - so i did. 20 minutes later ringing off a mobile, after confirming everything to the guy who could not grasp the english langauge and who even put on an american accent to me.... i was told i had to send the vouchers into them 14 days before i wanted to book my tickets..... if it had said that online i would not have spent nearly £20 on my phone bill calling them. Lets see if i get a response from them....probably not. This is not the first time they have messed me about - on 3 seperate occasions they have debited the money twice out of my account..... it has gone back in a week later. Scandelous. Redspottedhanky here i come
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.