Matthew´s profile

Reviews (1)

Waste of my time and energy - pathetic company

I did complain to thetrainline about my experience - 3 weeks later no response to my email. I wanted to use my travel vouchers, however I could not use them online and thier website states they can only be used when riniging up - so i did. 20 minutes later ringing off a mobile, after confirming everything to the guy who could not grasp the english langauge and who even put on an american accent to me.... i was told i had to send the vouchers into them 14 days before i wanted to book my tickets..... if it had said that online i would not have spent nearly £20 on my phone bill calling them. Lets see if i get a response from them....probably not. This is not the first time they have messed me about - on 3 seperate occasions they have debited the money twice out of my account..... it has gone back in a week later. Scandelous. Redspottedhanky here i come

Matthew´s profile

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Chatham, United Kingdom