Mrs S Faulkner´s profile

Reviews (1)

Watersports Warehouse

can you respond top emails please

hi
sent email few days ago requesting authorisation code so i can replace a pair of fins from medium to small. need to return / replace items asap as required a week on friday
Help please

19 March 2013

Reply from Undersea Adventures Ltd

Hi Mrs Faulkner
I have just seen that you have placed a review on Trustpilot asking us to respond to an email you sent about an exchange. We always respond to emails as quickly as possible and have searched our system for an email from you but are unable to find one, unfortunately some emails do go missing so a phone call usually avoids any delays.
I have emailed you personally asking you to resend your original email, CC’d to me so that I can ensure that it is processed as soon as possible.
If we don't receive your email by tomorrow, I will phone you to progress this.
Mike George, Managing Director.

Mrs S Faulkner´s profile

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Mrs S Faulkner
Reviewer
United Kingdom

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